FAQ

Who is Natty Netty?

Natty Netty is a family run business comprising of Janette and her husband John, Janette runs the day-to-day business with John doing the more complicated ‘techie’ bits.  Established in 2005 Janette wanted the company to offer the kind of customer service she expects to receive herself when shopping online and the large proportion of repeat customers and through recommendations suggests this has been achieved. 

 

Do you have a retail shop I can visit?

No, unfortunately we are online only and now work from home, our address is for correspondence only.

 

Didn’t you used to have a ‘real’ shop?

Yes we had our own little craft shop in Clare, Suffolk which was so much fun and successful too winning a Craft Business award for best independant craft shop in 2010.  When our lease was up for renewal we made the difficult decision to move back to online only to give us a better work/life balance – and we welcomed our first child Alexander into the world in June 2012.

 

How are payments processed?

We are currently using Paypal for as this is a well recognised brand with secure proccessing and customer protection. 

 

What if I don't have a Paypal account?

Not a problem.  You can use a credit or debit card to make your payment through Paypal and you will still receive the same customer protection and secure processing.

 

Can I place an order by telephone?

Unfortunately we are unable to accept orders over the phone as the credit card details are not recieved in an encrypted manner.

 

But I don't like ordering online?

We can take payment by cheque or postal order, just print out your order and send it with the payment to: Natty Netty, 27 Dash End, Kedington, Suffolk, CB9 7QR

 

What is the best way to contact you if I have a query?

Please do email us as this allows us to look into your question and be able to give you a comprehensive answer.  

 

Do you ship overseas?

 We have recently made the tough decision to stop shipping worldwide and now only send to UK and Europe.  Unfortunately the ever increasing Royal Mail and courier costs mean a parcel weighing 2kg costs nearly £40 to post.  If you live outside Europe and would still like to order please email and we can give you a quote for the postage cost.

 

I'm looking for an item you don't stock?

Please do email us and we will see if we can source or if one of suppliers stock it we can order it in for you.